21 Jun

Emea Service Coordinator Ledige Stillinger på Flsmidth Private Limited Valby

Stilling
Emea Service Coordinator
Selskab
Flsmidth Private Limited
Beliggenhed
Valby D84
Er åbningsdato
21 Jun, 2018 30 days ago

Flsmidth Private Limited Valby presserende behov efter position for Emea Service Coordinator. Læs denne jobannonce grundigt før ansøger om jobbet. Der er nogle kvalifikationer, erfaringer og kvalifikationsbehov, at arbejdsgiverne kræver. Er din karriere historie passer disse krav? Sørg for at du forstår den rolle, du søger, og at det er egnet til dine evner og kvalifikationer.

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Emea Service Coordinator Ledige Stillinger på Flsmidth Private Limited Valby Detaljer Job:

EMEA IT Service Coordinator, with a flair for customer service.
As IT Service Coordinator your focus will be acting as a link between our EMEA sites, internal employees, and external consultants, daily escalation of incidents and prioritizing of tasks, all above in close cooperation with the manager.
You will be part of the EMEA Onsite IT organization consisting of 20 employees operating across the EMEA area, you will sit together with 7 employees located at FLSmidth’s headquarter in Valby.
You will work in a customer service focused environment where communication with our end-users and interaction with colleagues globally is a big part of the day.

FLSmidth, a dynamic workplace!
Group Business Solutions in FLSmidth has 330 employees to implement and operate IT systems across the globe. We are predominantly hosting and operating systems in-house, augmented by supplier contracts where necessary. We pride ourselves on quick and high-quality deliveries to our Business Units, to fit their dynamic agendas. You will cooperate with IT colleagues all over the world, although most of our IT resources are located in India.

Detailed Description
This position is demanding, and you need to be able to work in a lot of areas:
  • Ensure effective work processes that can respond to the organization's ongoing needs
  • Deliver a high level of service to our customers
  • Participating in selected projects in close cooperation with the parties involved
  • Coordinating tickets with internal contact persons and external consultants
  • inspire and motivate our external consultants
  • Acts between different stakeholders
  • Help define IT service
  • Documenting solutions and changes in processes, problems and daily work
Job Requirements
Who are you?
  • Your educational background is secondary to your practical experience.
  • You have strong ITIL understanding and business process knowledge
  • Experience with gathering business requirements and translating them into functional/technical requirements
  • Have a High level of documentation skills
  • Experience in consultants management
  • Your track record reflects experience from similar positions, in which you have acquired experience in support and Customer Service.
  • You have an outgoing personality, a flexible mindset, experience in dealing with customers and have excellent English skills, both orally and written.
  • You are not afraid to work hard, to take on different tasks and are dedicated to deliver the best service and support possible.
Additional Details

Our commitment to you
FLSmidth helps build societies all over the world by contributing to the infrastructure needed for global economic growth.

You take off for a career in an international environment in close collaboration with customers, suppliers and colleagues all over the world based on our values: Competence, Co-operation and Responsibility.

Ensuring that safety stays on top of mind is part of FLSmidth’s commitment of being a responsible employer and we focus on developing your talent through ongoing training.

Questions about the position may be directed to Michael Meldgaard, Onsite IT Manager on +45 53 12 55 12. Please apply by clicking “apply” on this page. We will review applications and interview on an ongoing basis so please apply as soon as possible


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